9-1-1 Communications

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The McLeod County Sheriff's Office Communications Center has been the nerve center for law enforcement since 1982. In 2012, the center was renovated to direct the efforts of law enforcement and monitor activity anywhere within the 503 square miles of McLeod County from any of the four work station. 

In addition to radio and telephone communications, the 911 Center is connected with the State of Minnesota Bureau of Criminal Apprehension, Criminal Justice Information Network, and the National Crime Information Center network. These networks provide criminal justice information to and from all sheriffs' departments, police departments, federal and state agencies in the United States, U.S. territories and Canada.  

Supervised by Communications Sergeant Jen Otto, the staff includes 10 full time and five part time dispatchers. Because the Communications Center is a 24 hour, 7 days a week operation, the dispatchers work a rotating day off schedule. This includes working nights, weekends, and holidays.

Departments Served

Police  Fire  Ambulance 
 Brownton  Brownton First Responders  Hutchinson Allina
 Glencoe  Glencoe First Responders  Glencoe Allina Ambulance
 Lester Prairie          Lester Prairie First Responders          Ridgeview Ambulance
 Silver Lake  Silver Lake First Responders  Silver Lake Ambulance
 Wisnted  Winsted First Responders  Buffalo Lake Ambulance - Renville County
   Stewart First Responders  
   Plato First Responders  
   New Auburn First Responders - Sibley County     

 
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When Should I Call 9-1-1?
Call 9-1-1 when you need direct access to police, fire, ambulance, or rescue personnel/medical assistance.

In an emergency: Call 9-1-1 to report a crime in progress; a fire; a serious illness or injury; or any situation requiring an immediate response of the law enforcement, fire or ambulance services.

Important:

  • Call 9-1-1 first in all emergency situations!!!
  • Do not call family members or friends.
  • Do not attempt to transport a seriously ill or injured person.
  • We can get qualified help to the victim much faster and safer than you can get the victim help.
  • Stay on the phone and answer all of the questions. Do not hang up until told to do so. Help is often started as you are speaking.

What the 9-1-1 Dispatcher Needs to know
When calling during an emergency, speak slowly and clearly. Try to stay calm.

The dispatcher will ask many questions including:

  • The address/location where help is needed
  • The nature of the problem
  • Your name
  • A phone number where you can be reached

In a non-emergency situation
An alternate 10-digit emergency number is 320-864-3134 available for when you have a less threatening situation which requires a non-immediate response from police, fire or ambulance such as noise/parking/traffic complaints; asking for directions, checking on road conditions. This line is answered by the same 9-1-1 communications center staff. Your call will be put on hold if other emergencies are occurring. Please be patient.

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Unintentional 9-1-1 Calls
Many false calls are generated to 9-1-1 due to cell phones being auto programmed or pre-programmed with a one button emergency feature to dial 9-1-1.

Don't Hang Up. It is rare to be able to hang up a phone before it reaches the 9-1-1 network. Therefore, your misdialed call will reach the 9-1-1 PSAP. If you realize you have accidentally called 9-1-1, please stay on the line until the 9-1-1 dispatcher answers. 9-1-1 Dispatchers are required to call back all numbers that call 9-1-1 and hang up. You will save the dispatcher several valuable minutes by explaining that you accidentally dialed the wrong number rather than the dispatcher having to call you back to see if there's a problem.

What can you do to prevent accidental 911 calls?

  • Disable Emergency Buttons. Check your user manual or contact your service provider to find out if your wireless phone has a pre-programmed emergency 9-1-1 button. If it does, find out how to disable it or lock it.
  • Lock Your Keypad. Most wireless phones have a feature that locks or disables the keypad to prevent accidental dialing. Not only does it prevent accidental dialing, but it also prevents unwanted users access to your phone.

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Wireless 9-1-1 – Know Where You Are
More than 70% of all 911 calls are made from wireless phones. 9-1-1 can be dialed from any wireless phone that has power. The phone does not need to have an active wireless service program to call 9-1-1.

Although wireless phones provide a reliable connection to 9-1-1 dispatchers, callers should be aware of the following:

  • Depending upon the location, the call will be answered by the local dispatch center such as the McLeod County 911 Communications Center, Hutchinson 911 Communications Center, or by the State Patrol. The dispatcher will determine if your situation requires the call to be transferred.
  • Because cell phones calls are transmitted from the nearest cell phone tower, the dispatcher may not receive your name and specific location on the 9-1-1 screen when you call. Depending upon the age of your phone and grade of service, the location information may or may not be available. The dispatcher will need to confirm your exact location.

CellTowerDiagramBe prepared to provide:

  • The exact address of the emergency or
  • the city you are in
  • the name of the road you are on
  • cross streets
  • major buildings
  • mile marker signs
  • Your wireless phone number, including area code
  • Your name

We can’t find you if you can’t tell us where you are!

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VOIP - Voice over Internet protocol and 9-1-1

Many consumers are subscribing to Voice over Internet Protocol (VoIP) services for their telephone needs. Unlike traditional wire-line and wireless services, VoIP calls are routed over the Internet to connect with the public service telephone networks. These calls present unique challenges to the 9-1-1 system because the user account information is not validated in the same manner as wire-line and wireless phones. Therefore, address information may not conform to 9-1-1 standards and not be reported to the 9-1-1 dispatcher. Secondly, because VoIP devices can travel with the customer, a 9-1-1 call can easily be delivered to the wrong 9-1-1 center. For example, a Glencoe VoIP subscriber calling 9-1-1 from Orlando with a VoIP device may be routed to the McLeod County 9-1-1 Communications Center in Minnesota based upon the account information associated with the device. This is the reason the dispatcher must validate the information with the caller and ask the questions that they do, to verify where the emergency is actually occurring.

Although VoIP providers and regulatory bodies are working to eliminate these problems, users should be aware and be prepared to give their exact location or describe their location while calling 9-1-1. (See Wireless 9-1-1)

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Texting 9-1-1
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Although technology is being developed and implemented to enable text messaging to 9-1-1 as an alternative method for obtaining a public safety response, the option does not currently exist within McLeod County or in Minnesota.